• LAUGFS Holdings

Privacy Policy

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It is important for us that Users/Viewers understand how we, LAUGFS Holdings Limited (LH), its subsidiaries and associate companies, treat information about Users/Viewers received through our websites, mobile applications, and digital services and feel secure when using our services.

LH does not make available to any third parties any personal information submitted by visitors to our site: except as described in this Privacy Policy, where disclosure is necessary to provide services, comply with legal obligations, protect our rights, prevent fraud, ensure security, or where Users/Viewers have provided consent. Only authorised LH staff or our service providers and agents acting on our behalf and subject to appropriate confidentiality and security obligations have access to such information.

Personal information means any information that identifies or can reasonably identify an individual, including, but not limited to, a first and last name, postal address, telephone number, device identifiers, account information, location data, or other contact information.
In general Users/Viewers may visit LH web pages without revealing personal information. However, certain products, services, features, offers, or digital services may require the collection and processing of personal information. If Users/Viewers choose to provide personal information through our websites, applications, or other digital channels, LH may transfer such information within LH companies or to trusted third-party service providers solely for the purposes described in this Privacy Policy.

Information We Collect

Depending on the services used, LH may collect the following categories of information:

  • Account and Contact Information (such as name, email address, phone number, and address).
  • Device Information (such as device model, operating system, application version, IP address, device identifiers, and diagnostic information).
  • Usage Information (such as interactions with our websites, applications, features, and services).
  • Location Information, where enabled by the User and required for a service feature.
  • Images, documents, or other content are voluntarily uploaded by the User.
  • Customer support communications and inquiries.

When information is needed, we will endeavor to information Users/Viewers at the point of collection, how such information will be used to:

  • Respond to inquiries and service requests;
  • Process transactions and orders;
  • Provide access to requested services and features;
  • Improve our products, services, applications, and customer experience;
  • Provide customer support;
  • Ensure security, fraud prevention, and compliance;
  • Fulfill legal and regulatory obligations;
  • Send service-related communications and, where permitted by law, promotional communications.

Users/Viewers may receive communications from LH regarding products, services, updates, and special offers. Users may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

For each visitor to our website, our servers may automatically collect technical information, including domain names, IP addresses, browser type, operating system, device information, and usage statistics.

A technology called “cookies” and similar technologies may be used to collect information regarding website and application usage, including pages visited, time spent on pages, preferences, and return visits.

Users may manage cookie preferences through browser settings where applicable. Certain features may not function properly if cookies are disabled.

Information collected through cookies and similar technologies may be used to:

  • Analyze and improve our services;
  • Customize content and user experiences;
  • Measure service performance;
  • Maintain security and prevent misuse.
Digital Services and Mobile Applications

LH, its subsidiaries and associate companies may collect and process information through websites, mobile applications, and related digital services.

Depending on the functionality of the application, LH may request access to device permissions including Location, Camera, Photos/Media/Files, Bluetooth, Notifications, Microphone, Contacts, or Storage. Such permissions will only be requested where necessary to provide a feature or service requested by the User.

Users may control or revoke these permissions at any time through their device settings, although certain features may become unavailable.

LH does not collect or access device data, media, contacts, location information, or other personal information beyond what is reasonably necessary for the disclosed purpose of the relevant feature.

Such information is used solely for legitimate business purposes, protected by appropriate security measures, and processed in accordance with this Privacy Policy and applicable laws.

Data Sharing and Disclosure

LH may share personal information with:

  • Service providers and contractors who assist in operating our services;
  • Affiliated with LH entities;
  • Regulatory authorities, law enforcement agencies, courts, or government bodies where legally required;
  • Successors in the event of a merger, acquisition, restructuring, or business transfer.

LH does not sell Users’ personal information to third parties.

Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

User Rights

Subject to applicable laws, Users may have the right to request access to, correction of, deletion of, restriction of processing of, or withdrawal of consent relating to their personal information. Requests may be submitted through the contact details provided by LH.

Security Measures

LH implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of transmission or storage can be guaranteed to be completely secure.

The LH website and applications are not intended for children under the age of 16. LH does not knowingly collect personal information from children under 16 years of age without appropriate parental or guardian authorization where required by law.

Links from this site or application may direct Users/Viewers to third-party websites or services that are not governed by this Privacy Policy. LH is not responsible for the privacy practices or content of such third-party services.

By using LH websites, applications, and digital services, Users/Viewers acknowledge that their personal information may be collected, used, disclosed, and processed as described in this Privacy Policy.

Where required by law, LH will obtain appropriate consent before collecting or processing personal information.

Should this Privacy Policy change, LH will take reasonable steps to notify Users/Viewers by posting an updated version on our website, within our applications, or through other appropriate communication channels.

The “Last Updated” date of this Privacy Policy will indicate when revisions were made. Continued use of our services after publication of updates constitutes acceptance of the revised Privacy Policy, subject to applicable legal requirements.

It is important to note that communications transmitted over the Internet, including email, may not be completely secure. Users/Viewers should avoid sending sensitive information such as payment card details through unsecured email communications.

For Users’/Viewers’ protection, LH will take reasonable steps to avoid transmitting confidential information through email and encourages the use of secure communication channels where available.

Contact Information

If Users/Viewers have questions regarding this Privacy Policy, personal information practices, or wish to exercise privacy rights, they may contact LH through the contact details published on the official LAUGFS website or application.